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System status

All core systems operational.

Live health of BillFi Cloud RADIUS, billing API, provisioning bridges and payment gateways across four regions. Last updated a few seconds ago.

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All systems operational
1 minor advisory · monitoring bKash callback latency
99.99%
90-day uptime
32 ms
API p50
1.8 ms
RADIUS Accept
Overall — last 90 days
Operational Degraded Outage Maintenance
90 days ago6030Today

Regions

Nairobi (af-east-1)
100.00%
90-day
38 ms
p50 API
Frankfurt (eu-central-1)
99.99%
90-day
22 ms
p50 API
Singapore (ap-southeast-1)
100.00%
90-day
41 ms
p50 API
Dhaka (ap-south-1)
99.98%
90-day
29 ms
p50 API

Components

Core Platform
  • Web Dashboard (app.billfi.net)
    99.99% · 90d Operational
  • REST & GraphQL API (api.billfi.net)
    99.98% · 90d Operational
  • Realtime WebSocket (ws.billfi.net)
    99.99% · 90d Operational
  • Admin Mobile App
    100.00% · 90d Operational
Cloud RADIUS Core
  • RADIUS Authentication (UDP 1812)
    99.999% · 90d Operational
  • RADIUS Accounting (UDP 1813)
    99.999% · 90d Operational
  • CoA / Disconnect (UDP 3799)
    99.99% · 90d Operational
  • FreeRADIUS Attribute Registry
    100.00% · 90d Operational
Provisioning & Network
  • MikroTik RouterOS Bridge
    99.98% · 90d Operational
  • SmartOLT / OLT Provisioning
    99.97% · 90d Operational
  • Huawei MA5800 / ZTE C300 Bridge
    99.96% · 90d Operational
  • Geospatial Map Tiles
    99.99% · 90d Operational
Payment Gateways
  • M-Pesa Daraja (C2B / B2C)
    99.95% · 90d Operational
  • Airtel Money · MTN MoMo
    99.93% · 90d Operational
  • bKash · Nagad · Rocket
    Elevated latency on bKash callbacks — investigating with upstream.
    99.71% · 90d Degraded
  • Stripe · Paystack · Flutterwave
    99.99% · 90d Operational
Notifications
  • SMS Gateway (multi-provider)
    99.98% · 90d Operational
  • WhatsApp Cloud API
    99.96% · 90d Operational
  • Telegram Bot
    100.00% · 90d Operational
  • Transactional Email (SendGrid)
    99.99% · 90d Operational
Captive Portals & Vouchers
  • Captive Portal (portal.billfi.net)
    99.99% · 90d Operational
  • Voucher & QR PDF renderer
    99.98% · 90d Operational

Recent incidents

Everything we've posted in the last 30 days.

  1. Monitoring

    Elevated latency on bKash callbacks

    • 10:42 UTC
      Monitoring — callback processing is back to normal; keeping watch for 24 hours.
    • 10:18 UTC
      Identified — upstream bKash callback API returning 502 for ~4% of requests. Retry queue draining.
    • 09:51 UTC
      Investigating — customer reports of delayed bKash payment reconciliation.
  2. Completed

    Scheduled maintenance — af-east-1 RADIUS failover test

    • 02:00 UTC
      Completed — 41s controlled failover, zero dropped RADIUS sessions thanks to CoA state replication.
    • 01:00 UTC
      Started scheduled failover exercise on af-east-1 secondary.
  3. Resolved

    Brief dashboard slowness in eu-central-1

    • 14:22 UTC
      Resolved — noisy-neighbor Postgres query throttled; p95 back under 250ms.
    • 13:47 UTC
      Identified — one tenant's export query saturating a read replica.

Get notified the second we detect an incident.

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