Contact

Talk to a real network engineer.

No BDR gatekeeping, no lead-scoring roulette. Every inbound reaches an engineer or a customer success lead — usually within four hours.

Send us a message

Tell us about your ISP — number of subscribers, routers you run, payment gateways — so we can route you to the right engineer.

Where to find us

Four offices, one BillFi.

HQ
Kampala
Uganda 🇺🇬
Plot 34, Kololo Hill Drive · Kampala 256
+256 700 123 456
East Africa
Nairobi
Kenya 🇰🇪
Westlands Square, 4th Floor · Nairobi 00100
+254 700 123 456
South Asia
Dhaka
Bangladesh 🇧🇩
Bashundhara R/A, Block K · Dhaka 1229
+880 17 0000 0000
West Africa
Accra
Ghana 🇬🇭
Airport Residential Area · Accra 00233
+233 30 000 0000
Contact FAQ

Common questions.

How fast will you reply?+

Sales & partnerships within 4 business hours. Customer support: <15 min on WhatsApp for Growth+ plans, 24/7.

Do you offer paid onboarding?+

Yes. Pro and Business plans include guided migration from any RADIUS or ISP billing tool — Splynx, Sonar, Powercode, ISPmanager or spreadsheets.

Can we self-host?+

Enterprise customers can deploy BillFi on-premises or in a private VPC with our Kubernetes helm chart. Same feature parity as cloud.

Do you sign DPAs and NDAs?+

Standard DPA is on our Privacy page. Custom NDAs and MSAs for procurement teams — send them to legal@billfi.net.